Shipping policy

Thank you for shopping with House of Arvizu. We're a small, faith-driven brand based in Tucson, Arizona, and we want you to know exactly what to expect from the moment you order until your package reaches your door. If you have any questions, email us anytime at houseofarvizu@gmail.com.

Made to Order

Our apparel, hats, and bags are made to order. Nothing sits in a warehouse waiting for you. When you place your order, your piece is printed, checked, packed, and shipped just for you. This lets us offer more designs, waste less, and give every item the care it deserves. It also means your order needs a few days to be made before it ships. We think it's worth the wait.

Processing Time

Processing time is the time it takes to prepare your order before it ships. It starts the day after you place your order and counts business days only (Monday through Friday, not including US holidays).

  • Apparel, hats, and bags: 3 business days.
  • Jewelry and rosaries: 2–5 business days.

During busy seasons, like the weeks before Christmas, processing can take a little longer. If your order will be delayed beyond these times, we'll let you know.

Where We Ship

Apparel, hats, and bags ship to all 50 US states, Washington, D.C., and Puerto Rico. We can't ship these items to other US territories, to APO/FPO/DPO military addresses, or outside the United States at this time.

Jewelry and rosaries ship to all 50 US states, Washington, D.C., Puerto Rico and the other US territories, and APO/FPO/DPO military addresses. They can also ship to select countries, including Canada, the United Kingdom, Australia, New Zealand, Japan, and much of Europe. Checkout will show you whether we can ship to your address.

Deliveries to Alaska, Hawaii, Puerto Rico, US territories, and military addresses may take a few extra days.

Shipping Time

Once your order ships, delivery within the United States usually takes:

  • Apparel, hats, and bags: 3–7 business days.
  • Jewelry and rosaries: 5–15 business days.

International delivery times vary by destination and carrier.

Estimated Total Delivery Time

From the day you order to the day it arrives within the United States, please allow:

  • Apparel, hats, and bags: about 6–10 business days (roughly 1 to 2 weeks).
  • Jewelry and rosaries: about 7–20 business days (roughly 1.5 to 4 weeks).

These are estimates, not guarantees. Most orders arrive within these windows, but weather, carrier delays, and holidays can add time.

Shipping Costs

Shipping is calculated at checkout, and you'll always see the cost before you pay.

United States: $7.99 standard shipping, and free standard shipping on orders of $75 or more.

Apparel, hats, and bags (made to order):

  • Contiguous United States: $7.99, or free on orders of $75 or more.
  • Alaska, Hawaii, and Puerto Rico: $13.99 flat rate. Free shipping does not apply to apparel shipping to these destinations.

Jewelry and rosaries (United States, including Alaska, Hawaii, Puerto Rico, US territories, and military addresses):

  • Standard: $7.99, or free on orders of $75 or more.
  • Express: $15.00.

International (jewelry and rosaries only): calculated at checkout based on your address, with USPS or DHL Express. International orders may be subject to import duties and taxes set by the destination country.

Orders with apparel and jewelry: Because our apparel and our jewelry are made and shipped from different places, an order that includes both is charged both shipping rates, and checkout shows them added together as one shipping charge. The $75 free-shipping threshold is based on your whole order total. For example, within the contiguous US, a tee and a bracelet totaling under $75 cost $15.98 to ship ($7.99 + $7.99), and an order of $75 or more ships free. To Alaska, Hawaii, or Puerto Rico, the same order costs $21.98 under $75 ($13.99 + $7.99), or $13.99 at $75 or more (the apparel rate still applies). Express shipping is offered on jewelry-only orders.

Shipping costs are non-refundable.

Order Tracking

As soon as your order ships, you'll receive an email with your tracking number. Please allow 1–3 business days for tracking to start updating after you get that email. Tracking details can look different depending on the carrier's website, so if one site isn't showing updates, try the carrier listed in your email. If you haven't received a shipping email within 10 business days of ordering, please reach out and we'll check on it for you.

Orders Shipping in More Than One Package

Our pieces are made and shipped from different locations, so if your order includes items from different categories, like a hoodie and a rosary, they may arrive in separate packages on different days. You'll receive tracking for each package. Your apparel will usually arrive in a simple, plain mailer.

Address Changes and Incorrect Addresses

Please double-check your shipping address before placing your order. Because each piece is made to order, production can begin quickly. If you need to change your address, email us at houseofarvizu@gmail.com as soon as possible, ideally within 12 hours of ordering. We'll do our best, but once an order is in production or has shipped, we may not be able to change it.

If a package is returned as undeliverable because the address was entered incorrectly or was incomplete, we're happy to send it again once you confirm the correct address, but a new shipping charge will apply. House of Arvizu isn't able to replace orders delivered to an incorrect address that was entered at checkout.

Lost, Stolen, or Delayed Packages

If your order hasn't arrived within the estimated delivery window above, or your tracking hasn't updated in 7 business days, please email us with your order number. We'll contact the carrier and work with you to find your package.

If tracking shows your package was delivered but you can't find it, please check with neighbors, other household members, and your mailroom or front office, and wait one extra day, since packages are sometimes marked delivered a little early. If it still doesn't turn up, contact us and we'll help you file a claim with the carrier. House of Arvizu is not responsible for packages that the carrier marks as delivered, so we recommend choosing a secure delivery location.

Damaged, Defective, or Misprinted Items

Every piece is checked before it ships, but if something arrives damaged, defective, misprinted, or isn't what you ordered, we'll make it right. Please email houseofarvizu@gmail.com within 7 days of delivery with your order number and clear photos of the issue, including the item, the print or flaw, and the shipping label. Once we review it, we'll send you a replacement of the same item or store credit, at no cost to you. Please keep the item unworn, unwashed, and in its original packaging until we've reviewed your request. For more details, see our Refund Policy.

Holiday Shipping

Ordering a gift? For the best chance of delivery within the US by Christmas Eve, we suggest placing your order by:

  • Apparel, hats, and bags: Friday, December 4, 2026.
  • Jewelry and rosaries: Friday, November 20, 2026.

Holiday orders placed after these dates are still welcome, but we can't promise they'll arrive before Christmas. Carriers are very busy during the holidays, so earlier is always better.

Questions?

We're here to help. Email us at houseofarvizu@gmail.com with your order number, and we'll get back to you as soon as we can, usually within 1–2 business days.

God bless, and thank you for wearing your faith with us.
House of Arvizu